return policy


- Please log into your account by clicking here to start the returns process.

- Items must be sent back within 14 days of delivery date.

- Package must include order number and date.

- Items must be in original condition and packaging.

- All items must be packaged in a box or padded mailer to protect them.

- Some items such as chain footage or custom items cannot be returned. Those items are marked on the product page as final sale.

- Customer is responsible for return shipping.

- Please send returns that fit above qualifications to: 

Essbe Jewelry Supply
Attn: Returns
333 S. Main Street
Rochester, MI 48307

Custom Pieces:
- Please allow up to 2 weeks for the pieces to be created & sent

- All custom pieces are final sale

- Prices may vary. Please email for updated pricing