frequently asked questions

Where do you ship from?

All of our orders ship from our Michigan studio!

How long will it take to receive my order?

All orders ship within 2-3 business days. You will receive a tracking number once your order ships and it's usually about 3-5 business days for shipping.

An order must be placed by noon EST to go out same day for expedited shipping.

How long does it take for my order to be shipped?

Please allow 2-3 business days for processing, although often times it’s much shorter.

What if my order comes damaged?

Please email us at immediately! 

Do you ship outside of the US?

Yes, we currently also ship to Canada!

Can I return chain I changed my mind on?

All of our chain by the foot is final sale. We don't have any minumums though so if you are unsure about a particular style, feel free to order 1' to see if you like it before ordering in bulk.